Guest Comments

4.6 rating
4.6 de 5 estrelas (baseado em 162 comentários)
Muito bom32%
Muito mau0%
John Conlin
4.0 rating

Good hotel all round, enjoyed our time here

Ceu Raimundo
4.0 rating

Bem localizado e com compromisso. Boa piscina exterior e interior. Restaurante sem clientes e sem um barzinho para o café depois do jantar. Limpo e sossegado. A única coisa que já não se justifica hoje em dia, e o wifi ser pago nos quartos. É um serviço já devidamente difundido.

Cristina Lopes
5.0 rating

Ideal para famílias. Muito tranquilo e económico. Pessoal muito simpático. Vou voltar certamente.

Rita Goncalves
5.0 rating

Excelente hotel apartamento. O quarto standard que fiquei era muito bom, localização ótima, piscina interior e exterior jacuzzi, sala fitness e transporte gratuito para o centro histórico da cidade muito bom adorei a repetir sem dúvida.

Sharon Jones
5.0 rating

Fantastic hotel. We have already booked to return. Rooms are great, staff amazing. Can’t recommend highly enough.

Paul Eaves
4.0 rating

We found the hotel staff to be welcoming with most speaking English very well. They were attentive and helpful. They had no issue storing our bags after checkout for free. The open areas were clean and tidy, the wifi in the lobby area worked well with a nice desked area or comfy seats to use whilst emailing or surfing. The outside pool was large and clean although not heated so cold in the mornings. There were no chairs at all around the pool, just lots of very low sunbeds. The inside pool was quite small but warm and clean. It had signs saying swim caps were mandatory but, having bought some, it became obvious that noone else wore them and there was no enforcement by staff. There were no staff at all attending either pool. The lifts all worked and were rapid, if a bit small. Our apartment was clean and tidy although the furniture had seen better days and was a bit rickety. My biggest gripe was how dimly lit the apartment was. The bulbs were all low powered making it hard to read at night and there were no lamps. During the day, the main room had loads of natural light from the patio doors. The balconies were clean although a bit small but still useable. The apartment was large although it was not well stocked with toiletries and the kitchen had no washing consumables so you need to buy your own washing up liquid, sponge etc. There was no washing machine although the TV was quite modern…although only having one English Channel, Sky News. We brought a mini dvd player with us but the TV was wired into the wall and there was no power socket near by to provide power. There is a shuttle bus to the old town that only runs a handful of times a day and it is small so dont bank on getting on it. Lastly, to activate power in the apartment, you need to insert your door card key in the wall. When you leave, the power switches off to the entire apartment a few minutes after you remove the key card. This means any electronic clocks, chargers or other devices lose power and you have to reprogram them on your return when you switch the power on again. Food in the hotel and the vending machines is very expensive. All in all, a very reasonable hotel.

Emanuel Sandro Vasconcelos
4.0 rating

Ondamar Hotel
Muito bem localizado!!!
Funcionários super simpáticos e extremamente limpo!!!

Rita Goncalves
5.0 rating

Ondamar Hotel
Excelente hotel apartamento. O quarto standard que fiquei era muito bom, localização ótima, piscina interior e exterior jacuzzi, sala fitness e transporte gratuito para o centro histórico da cidade muito bom adorei a repetir sem dúvida.

4.0 rating

Ondamar Hotel
We have just returned from a week away at Ondamar, we had a lovely stay! Our hotel room was spacious, clean and comfy, I’d say it was one of the most equipped hotel rooms I’d ever stayed in too! ( dishwasher, microwave, oven etc!)
This hotel is located in the middle of Old town and the strip, so you have the best of both worlds! We walked mostly but a taxi to the old town is only €4 and if you fancy riding a tuck tuck, they have a minimum charge of €10 but will give you a ride around Albufeira. There is also a free shuttle bus that runs from the hotel 3 times a day, one in the morning, lunch and evening…
During the course of our stay we were not once disturbed by anybody! We were lucky – but people coming to this hotel, expect noise, you are coming to Albufeira and the chances of you seeing stag/ hen parties are very likely, so keep that in mind!
Minus a point for the fact that there were no cushions on the sun loungers which made them so uncomfortable, instead, we either went to the beach or used Fat Cats pool area ( they do great breakfasts by the way!) this is a shame because the hotel has a lovely pool!!
Mini golf is great fun & people staying at the hotel get 15% off so well worth a go if your at the hotel.

Jane P.
4.0 rating

Ondamar Hotel
Just returned from 5 days at the Ondamar hotel & happy to say it was a good stay.
Some of the reviews don’t do this hotel justice.
We are 4 woman in our late 40’s so just wanted some chillout time in the sun but with some good nightlife,were not passed it yet !!
The room was very big & plenty of room for us all very clean & new towels everyday,it was a bit dated but more than adequate.
Its not noisey as some people say & wasn’t full of same sex parties either.
The breakfast was nice & they actually cooked it for us as we were the only ones in the restaurant.
Its in a great location close to the strip & the old town both were great nights out.
The pool is lovely & the toasties they serve there are amazing i would definitely stay here again.
The chinese opposite the hotel is lovely food too,we had a takeaway night in with some wine which was a good night to recover from the strip.

Clare Sheridan
4.0 rating

Ondamar Hotel
Very nice clean hotel close to both new town and old town..very convenient complementary taxi service 3times a day into old town..lovely mini golf course at hotel also

Tim Oleary
5.0 rating

Ondamar Hotel
Absolutely brilliant in every way. Staff are so helpful and friendly. Very central to old town and the strip

Privacy Policy

Commitment to your Personal Data Privacy

This Privacy Policy aims at describing the procedures concerning the gathering, use, processing and storing of information provided by you when using INTERLUXHOTEL – Gestão Hoteleira, Lda websites or any of their sub-domains. If during your consult or use of services from the INTERLUXHOTEL – Gestão Hoteleira, Lda websites you are asked to provide information by means of which we can undoubtedly identify you, such information will be processed according to this policy.

For the purposes of this policy, Personal Data are all and any information that may be used to identify directly or indirectly an individual whether separately or together. Information gathered is usually name, address, telephone number and e-mail address.

The application of the principles described in this document does not exempt the use of complementary Information Security measures for the protection of your Personal Data. INTERLUXHOTEL – Gestão Hoteleira, Lda stays committed to protecting the privacy, confidentiality and security of your Personal Data and this obligation extends to all its employees and suppliers who deal with such data.

By using INTERLUXHOTEL – Gestão Hoteleira, Lda services, you are confirming that you are 18 years or older and that you accept all considerations described in this policy, including the amendments that can be made after its periodical review. Impala undertakes to review this Privacy Policy whenever it is needed, and to comply with all laws and regulations concerning the best privacy practices, such as the General Data Protection Regulation (GDPR).

We want is what is best for our users. In case of doubt or question about how we manage your Personal Data, please contact our Data Protection Officer.

Information gathered by us and how we use it

We need some of your Personal Data so we can provide our services. However, all Personal Data collection points will inform you clearly and explicitly about the purpose for which those Personal Data are being collected. This way, we guarantee that such information will not be processed for any purposes other than the purposes described. We will not be able to provide you with our services if you do not give us your Personal Data.

Types of Information Gathered

We may collect the following types of information that may or may not contain Personal Data:

  • Information given by users (including contact details): we may collect any and all Personal data sent by you via one of our collection points. For instance, we may access your name, telephone number, e-mail address, postal address, invoicing details, user account details, etc.;
  • Financial information: invoicing details and information about purchases made at the websites (e.g. Taxpayer identification number); and
  • Academic and professional information: information concerning social and recruitment activities (e.g. Name, postal address, contacts, employer name, current position, education, profession, curriculum vitae).

We may also gather information that are not directly or indirectly connected to you and that may be aggregate or anonymised. This information is gathered aiming at providing improved user experience.

Use of Personal Data

In short, we use the information gathered to offer our services and ensure our compliance with applicable laws and regulations. By using our services/products available at the websites, you are accepting our processing of your Personal Data and disclosure of such data to external entities for the purposes established herein.

In this sense, we may use your Personal Data for the purposes below:

  • Supply, processing, maintenance, improvement and development of products/services via our websites, namely concerning product purchase and magazine subscription;
  • Processing of purchase requests or sales services;
  • Apartment booking;
  • Provision of information like services/products updates, events, among others;
  • Marketing-related activities, like sending of materials and promotional marketing campaigns;
  • Management of contests and granting of prizes;
  • Analysis and development of statistical data about the use of our services/products;
  • Gathering your feedback to help us improve our services;
  • Recruitment activities; and
  • Storage and retention of information required to respond to our legal obligations.


Personal Data of minors

We believe parents or legal tutors are responsible for controlling the use of our services by a minor under their custody. We do not gather personal information of minors or send advertising materials to them.

In case a legal tutor has motives to believe a minor has provided us with their Personal Data without their tutor’s consent, the latter should contact us to ensure those Data are removed and the minor has their access to all applicable services cancelled.

Direct marketing

For communication purposes, we can use your name and e-mail address to send you direct marketing materials concerning our goods and services that we supply. We will use your Personal Data for purposes of direct marketing only after we get your explicit prior consent.

In this sense, you have the clear and objective right to oppose to the use of these Personal Data. You can exercise this right by presenting a separate consent. If you do not want to receive a given type of e-mails you can cancel those e-mails via the available mechanism.

There will be no Personal Data transfer to external entities for them to use them in their direct marketing activities.

Use of cookies or other tracking mechanisms

Cookies are small text fragments that are sent by the websites you visit. These are stored in your computer by your browser and retain only your preference details. They do not keep your Personal Data.

Cookies help your websites memorise information about your visit, like your favourite idiom and other settings, thereby allowing a quicker, more effective browsing by eliminating the need to enter the same information repeatedly. This can make your next visit easier and help our websites become more useful to you.

Whenever we collect Personal Data via cookies or other tracking mechanisms, we undertake to get your explicit prior consent by providing you a visible and clear warning sign informing you that we use cookies or other tracking mechanisms, giving you the possibility of not accepting this type of information collection.

We further inform you that all browsers allow you to accept, deny or delete cookies, namely by selecting the corresponding settings in your browser. You may select your cookies settings in your browser. Please be aware that by disabling cookies you may be preventing some services from working properly that could affect browsing in our websites either partially or totally.

Sharing your Personal Data

We do not sell Personal Data to external entities. We may however share your Personal Data occasionally to provide you with the services/products you have requested.

Group companies

INTERLUXHOTEL – Gestão Hoteleira, Lda is part of an economic group of companies. Your express consent allows us to disclose your Personal Data to any company of this group. Aiming at providing and improving requested services.

We undertake to take all required and proper organisational and technical measures to ensure the security of your Personal Data during the sharing process.

If any of these companies is subject to a merger, acquisition or asset sale, in whole or in part, we undertake to notify you by informing you on property changes and by enquiring you about your choices as to your Personal Data.

External entities

We may need to disclose your Personal Data to third parties to be able to provide you with our services. However, we will only share your Personal Data with your consent.

In case your Personal Data is shared with any external entity, we will be careful to specify in the contract that this external entity will be subject to the practices and obligations described in this policy and to the legislation in force on date of collection, processing and storage of your Personal data.

Legal entities

We are obliged to disclose your Personal Data without any additional consent whenever required by the applicable law.

Sharing without consent

We may share anonymous and statistic aggregated information with external entities for commercial purposes (e.g. website advertisements). We may also share trends about the general use of our services/products, such as the number of clients within certain demographic groups that have purchased certain flights or made certain transactions or routes.

Outside the European Union

In case we need to transfer your Personal Data to outside your jurisdiction, whether to our companies or to external entities, we will do it with your consent and by complying with applicable laws, namely to countries deemed adequate by the European Commission. We will specifically ensure that all transfers will have all adequate safeguards in place.

Our security measures

We are committed to ensure that your Personal Data in our custody remain safe. In this sense, to avoid unauthorised access, disclosure or similar threats, we have implemented physical, electronic and management procedures to protect your Personal Data that we gather via our websites. This way, we will make all reasonable efforts to keep your Personal Data secure.

Security Mechanisms

To guarantee communication confidentiality and integrity. All Personal Data are naturally stored in secure, protected servers in controlled facilities.

To ensure all security levels, your Personal Data will be classified based on their importance and sensitivity for adequate security levels. We also make sure our employees and external entities that may access your Personal Data are subject to strict contractual confidentiality obligations and that they may be held accountable if they do not comply with such obligations. We also ensure special access controls for Personal Data stored in cloud-based services.

We undertake to review our Personal Data collection, storage and processing practices regularly, including our physical security measures to protect your Personal Data and our resources against any unauthorised access and use.

Although we take all possible measures to protect your Personal Data, using the Internet is not totally safe, by default. This is why we cannot guarantee the security or integrity of any information transferred from/to users by the Internet.

In case of violation of privacy of your Personal Data, we undertake to let you and the supervisory authority know and to comply with all legal and regulatory requirements, namely the GDPR.

Responsibility of Use

We will need your help to make sure our security mechanisms function properly. This way, you are also responsible for protecting your Personal Data by adopting a behaviour that leads to minimal exposure to information loss or theft.

We recommend you do not disclose your login password or account details to anybody unless that person is authorised by you. Whenever you log into one of the INTERLUXHOTEL – Gestão Hoteleira, Lda websites, especially using someone else’s computer or public Internet terminals, you should log out from your account at the end of your session. We cannot be held responsible for security breaches caused by accesses of third parties to your Personal Data that were caused by your carelessness.

Notwithstanding the above, you should notify INTERLUXHOTEL – Gestão Hoteleira, Lda websites immediately whenever your account is used by unauthorised users or whenever you detect any other security or privacy breach.

Our retention policy

Your Personal Data will be kept for as long as required for us to comply with the purpose for which those Data were collected, except in the cases that extended retention periods are required or allowed by law.

We will delete or anonymise your Personal Data as soon as the purpose for which they were collected becomes invalid, in order to prevent your identification.

If there is an additional processing for purposes of public interest, scientific or historical research or statistics, pursuant to the legislation and regulations in force, then your Personal Data may be kept even if this processing is not compatible with the original purpose.

Have control over your Personal Data

According to the GDPR, you may access, update, rectify eliminate or limit the processing of your Personal Data.

Data subjects’ rights

In this sense, you may exercise your right of access and/ rectification of any of your Personal Data held by us. If your request it, we can also send you a copy of your Personal Data collected and processed by us in a structured, machine readable format so you can exercise your right to portability. INTERLUXHOTEL – Gestão Hoteleira, Lda may charge a reasonable fee based on actual administrative costs and pursuant to the provisions of the applicable data protection laws for any additional request.

In case you want to delete your Personal Data, we will analyse your motives for this elimination and will take all reasonable measures, including technical measures, to ensure secure elimination, provided these reasons are described under the GDPR.

You can also limit our processing of your Personal Data. We will also consider your reasons to limit our processing. If those are described under the GDPR, then we will only collect and process your Personal Data under the circumstances applicable to such Regulation and will inform you before this limitation of processing is implemented.

We also guarantee that you will be able to decide whether you want to be subject to a decision that is exclusively based on automated processing that may include profiling.

Requests above should be sent to the Data Protection Officer and will be executed only after identity confirmation. We undertake to get back at you within the period defined by the GDPR.

Withdraw consent

You can withdraw your consent concerning any of the processing purposes we disclosed to you when collecting your Personal Data. Similarly to the requests above, we undertake to process your request within a reasonable period from the date of request and pursuant to the GDPR. We will not gather Personal Data from that moment on until we obtain a new consent. However, you should know that by withdrawing your consent you may be preventing us from providing you with our services/products.

Services and websites of third parties

Our websites, products, applications and services may contain links to other third-party websites, products and services. Our products and services may also use or provide third-party services.

Information gathered by third parties are governed by their respective privacy policies. This way, we recommend you get informed about their privacy practices.

Contact us

If you want to leave any comment or raise any concern about the contents of this Privacy Policy, please contact our Data Protection Officer at:


INTERLUXHOTEL – Gestão Hoteleira, Lda
Rua da Impala, nº 33 A
Abrunheira, São Pedro Penaferrim
2710-070 Sintra


[email protected]