Guest Comments

4.6 rating
4.6 de 5 estrelas (baseado em 162 comentários)
Muito bom32%
Muito mau0%
Derek Scanlan
5.0 rating

Clean and classy

keith goggin
4.0 rating

Quiet aircon awesome

Gaytrie Naipal
4.0 rating

We waren 11 dgn in Ondamar ,waren met 6 pers.groot moderne appartement met 2 badkamers. Ieder dag worden de kamers schoongemaakt en krijg je schone handdoeken. Supermarkt en restaurants op loopafstand.vriendelijk personeel, groot zwembad.ook een mooi keuken als je een keer zelf wil koken.ieder dag was boven de 30 graden.hadden wel een auto gehuurd, konden overal naartoe rijden.raad dit appartement zeker aan.1 minpuntje is dat je pas om 16u kan inchecken. We waren er al om 11u,konden gelukkig wel om 15u al in.

José Moura
5.0 rating

Bom atendimento muita simpatia muita limpeza bom espaço espetacular

James Cannon
5.0 rating

Friendly staff, excellent location

Daniel Andronic
5.0 rating

Local excelente. Parking excelente. Receção excelente. Merece o dinheiro

Mario Gomes
5.0 rating

Bom serviço e preço qualidade muito razoável

Dina Soares
5.0 rating

Adorei, sem palavras

Miguel Bragança
4.0 rating

Local agradável, boa piscina e bar

Tiago de Bem Natel de Moura
5.0 rating

Very good location and amazing infrastructure. The apartments are very big, with all the utilities and complete kitchen.

Claudia Valenzuela
3.0 rating

O utilizador não escreveu um comentário e deixou apenas uma classificação.

James May
4.0 rating

Nice big apartment with lovely air conditioning stayed in apartment 120 overlooking would definitely consider going again. Staff are very friendly and helpful.

Privacy Policy

Commitment to your Personal Data Privacy

This Privacy Policy aims at describing the procedures concerning the gathering, use, processing and storing of information provided by you when using INTERLUXHOTEL – Gestão Hoteleira, Lda websites or any of their sub-domains. If during your consult or use of services from the INTERLUXHOTEL – Gestão Hoteleira, Lda websites you are asked to provide information by means of which we can undoubtedly identify you, such information will be processed according to this policy.

For the purposes of this policy, Personal Data are all and any information that may be used to identify directly or indirectly an individual whether separately or together. Information gathered is usually name, address, telephone number and e-mail address.

The application of the principles described in this document does not exempt the use of complementary Information Security measures for the protection of your Personal Data. INTERLUXHOTEL – Gestão Hoteleira, Lda stays committed to protecting the privacy, confidentiality and security of your Personal Data and this obligation extends to all its employees and suppliers who deal with such data.

By using INTERLUXHOTEL – Gestão Hoteleira, Lda services, you are confirming that you are 18 years or older and that you accept all considerations described in this policy, including the amendments that can be made after its periodical review. Impala undertakes to review this Privacy Policy whenever it is needed, and to comply with all laws and regulations concerning the best privacy practices, such as the General Data Protection Regulation (GDPR).

We want is what is best for our users. In case of doubt or question about how we manage your Personal Data, please contact our Data Protection Officer.

Information gathered by us and how we use it

We need some of your Personal Data so we can provide our services. However, all Personal Data collection points will inform you clearly and explicitly about the purpose for which those Personal Data are being collected. This way, we guarantee that such information will not be processed for any purposes other than the purposes described. We will not be able to provide you with our services if you do not give us your Personal Data.

Types of Information Gathered

We may collect the following types of information that may or may not contain Personal Data:

  • Information given by users (including contact details): we may collect any and all Personal data sent by you via one of our collection points. For instance, we may access your name, telephone number, e-mail address, postal address, invoicing details, user account details, etc.;
  • Financial information: invoicing details and information about purchases made at the websites (e.g. Taxpayer identification number); and
  • Academic and professional information: information concerning social and recruitment activities (e.g. Name, postal address, contacts, employer name, current position, education, profession, curriculum vitae).

We may also gather information that are not directly or indirectly connected to you and that may be aggregate or anonymised. This information is gathered aiming at providing improved user experience.

Use of Personal Data

In short, we use the information gathered to offer our services and ensure our compliance with applicable laws and regulations. By using our services/products available at the websites, you are accepting our processing of your Personal Data and disclosure of such data to external entities for the purposes established herein.

In this sense, we may use your Personal Data for the purposes below:

  • Supply, processing, maintenance, improvement and development of products/services via our websites, namely concerning product purchase and magazine subscription;
  • Processing of purchase requests or sales services;
  • Apartment booking;
  • Provision of information like services/products updates, events, among others;
  • Marketing-related activities, like sending of materials and promotional marketing campaigns;
  • Management of contests and granting of prizes;
  • Analysis and development of statistical data about the use of our services/products;
  • Gathering your feedback to help us improve our services;
  • Recruitment activities; and
  • Storage and retention of information required to respond to our legal obligations.


Personal Data of minors

We believe parents or legal tutors are responsible for controlling the use of our services by a minor under their custody. We do not gather personal information of minors or send advertising materials to them.

In case a legal tutor has motives to believe a minor has provided us with their Personal Data without their tutor’s consent, the latter should contact us to ensure those Data are removed and the minor has their access to all applicable services cancelled.

Direct marketing

For communication purposes, we can use your name and e-mail address to send you direct marketing materials concerning our goods and services that we supply. We will use your Personal Data for purposes of direct marketing only after we get your explicit prior consent.

In this sense, you have the clear and objective right to oppose to the use of these Personal Data. You can exercise this right by presenting a separate consent. If you do not want to receive a given type of e-mails you can cancel those e-mails via the available mechanism.

There will be no Personal Data transfer to external entities for them to use them in their direct marketing activities.

Use of cookies or other tracking mechanisms

Cookies are small text fragments that are sent by the websites you visit. These are stored in your computer by your browser and retain only your preference details. They do not keep your Personal Data.

Cookies help your websites memorise information about your visit, like your favourite idiom and other settings, thereby allowing a quicker, more effective browsing by eliminating the need to enter the same information repeatedly. This can make your next visit easier and help our websites become more useful to you.

Whenever we collect Personal Data via cookies or other tracking mechanisms, we undertake to get your explicit prior consent by providing you a visible and clear warning sign informing you that we use cookies or other tracking mechanisms, giving you the possibility of not accepting this type of information collection.

We further inform you that all browsers allow you to accept, deny or delete cookies, namely by selecting the corresponding settings in your browser. You may select your cookies settings in your browser. Please be aware that by disabling cookies you may be preventing some services from working properly that could affect browsing in our websites either partially or totally.

Sharing your Personal Data

We do not sell Personal Data to external entities. We may however share your Personal Data occasionally to provide you with the services/products you have requested.

Group companies

INTERLUXHOTEL – Gestão Hoteleira, Lda is part of an economic group of companies. Your express consent allows us to disclose your Personal Data to any company of this group. Aiming at providing and improving requested services.

We undertake to take all required and proper organisational and technical measures to ensure the security of your Personal Data during the sharing process.

If any of these companies is subject to a merger, acquisition or asset sale, in whole or in part, we undertake to notify you by informing you on property changes and by enquiring you about your choices as to your Personal Data.

External entities

We may need to disclose your Personal Data to third parties to be able to provide you with our services. However, we will only share your Personal Data with your consent.

In case your Personal Data is shared with any external entity, we will be careful to specify in the contract that this external entity will be subject to the practices and obligations described in this policy and to the legislation in force on date of collection, processing and storage of your Personal data.

Legal entities

We are obliged to disclose your Personal Data without any additional consent whenever required by the applicable law.

Sharing without consent

We may share anonymous and statistic aggregated information with external entities for commercial purposes (e.g. website advertisements). We may also share trends about the general use of our services/products, such as the number of clients within certain demographic groups that have purchased certain flights or made certain transactions or routes.

Outside the European Union

In case we need to transfer your Personal Data to outside your jurisdiction, whether to our companies or to external entities, we will do it with your consent and by complying with applicable laws, namely to countries deemed adequate by the European Commission. We will specifically ensure that all transfers will have all adequate safeguards in place.

Our security measures

We are committed to ensure that your Personal Data in our custody remain safe. In this sense, to avoid unauthorised access, disclosure or similar threats, we have implemented physical, electronic and management procedures to protect your Personal Data that we gather via our websites. This way, we will make all reasonable efforts to keep your Personal Data secure.

Security Mechanisms

To guarantee communication confidentiality and integrity. All Personal Data are naturally stored in secure, protected servers in controlled facilities.

To ensure all security levels, your Personal Data will be classified based on their importance and sensitivity for adequate security levels. We also make sure our employees and external entities that may access your Personal Data are subject to strict contractual confidentiality obligations and that they may be held accountable if they do not comply with such obligations. We also ensure special access controls for Personal Data stored in cloud-based services.

We undertake to review our Personal Data collection, storage and processing practices regularly, including our physical security measures to protect your Personal Data and our resources against any unauthorised access and use.

Although we take all possible measures to protect your Personal Data, using the Internet is not totally safe, by default. This is why we cannot guarantee the security or integrity of any information transferred from/to users by the Internet.

In case of violation of privacy of your Personal Data, we undertake to let you and the supervisory authority know and to comply with all legal and regulatory requirements, namely the GDPR.

Responsibility of Use

We will need your help to make sure our security mechanisms function properly. This way, you are also responsible for protecting your Personal Data by adopting a behaviour that leads to minimal exposure to information loss or theft.

We recommend you do not disclose your login password or account details to anybody unless that person is authorised by you. Whenever you log into one of the INTERLUXHOTEL – Gestão Hoteleira, Lda websites, especially using someone else’s computer or public Internet terminals, you should log out from your account at the end of your session. We cannot be held responsible for security breaches caused by accesses of third parties to your Personal Data that were caused by your carelessness.

Notwithstanding the above, you should notify INTERLUXHOTEL – Gestão Hoteleira, Lda websites immediately whenever your account is used by unauthorised users or whenever you detect any other security or privacy breach.

Our retention policy

Your Personal Data will be kept for as long as required for us to comply with the purpose for which those Data were collected, except in the cases that extended retention periods are required or allowed by law.

We will delete or anonymise your Personal Data as soon as the purpose for which they were collected becomes invalid, in order to prevent your identification.

If there is an additional processing for purposes of public interest, scientific or historical research or statistics, pursuant to the legislation and regulations in force, then your Personal Data may be kept even if this processing is not compatible with the original purpose.

Have control over your Personal Data

According to the GDPR, you may access, update, rectify eliminate or limit the processing of your Personal Data.

Data subjects’ rights

In this sense, you may exercise your right of access and/ rectification of any of your Personal Data held by us. If your request it, we can also send you a copy of your Personal Data collected and processed by us in a structured, machine readable format so you can exercise your right to portability. INTERLUXHOTEL – Gestão Hoteleira, Lda may charge a reasonable fee based on actual administrative costs and pursuant to the provisions of the applicable data protection laws for any additional request.

In case you want to delete your Personal Data, we will analyse your motives for this elimination and will take all reasonable measures, including technical measures, to ensure secure elimination, provided these reasons are described under the GDPR.

You can also limit our processing of your Personal Data. We will also consider your reasons to limit our processing. If those are described under the GDPR, then we will only collect and process your Personal Data under the circumstances applicable to such Regulation and will inform you before this limitation of processing is implemented.

We also guarantee that you will be able to decide whether you want to be subject to a decision that is exclusively based on automated processing that may include profiling.

Requests above should be sent to the Data Protection Officer and will be executed only after identity confirmation. We undertake to get back at you within the period defined by the GDPR.

Withdraw consent

You can withdraw your consent concerning any of the processing purposes we disclosed to you when collecting your Personal Data. Similarly to the requests above, we undertake to process your request within a reasonable period from the date of request and pursuant to the GDPR. We will not gather Personal Data from that moment on until we obtain a new consent. However, you should know that by withdrawing your consent you may be preventing us from providing you with our services/products.

Services and websites of third parties

Our websites, products, applications and services may contain links to other third-party websites, products and services. Our products and services may also use or provide third-party services.

Information gathered by third parties are governed by their respective privacy policies. This way, we recommend you get informed about their privacy practices.

Contact us

If you want to leave any comment or raise any concern about the contents of this Privacy Policy, please contact our Data Protection Officer at:


INTERLUXHOTEL – Gestão Hoteleira, Lda
Rua da Impala, nº 33 A
Abrunheira, São Pedro Penaferrim
2710-070 Sintra


[email protected]